NBT PAJAMAS BRAND OF SERVICE (ROCHER)

Relationship

We maintain exceptionally personalized client relationship by saying “hi” to clients every time we arrive in the morning. We also do 10-15 minute client discussion updates before ending each day. This process is documented and encoded in DashSuccess System (www.dashsuccess.com) which auto-emails discussion minutes to clients.

Options

We never put our clients on a dead-end. We always provide at least 3 options to resolve issues or concerns.

Communication

Fast reply within 5 minutes (phone-in and email concerns) upon reading the communications. We give updates within 24-48 hours for pending communications. We also provide clients access to Client Happiness Portal (CHP) for concerns not immediately addressed by the engagement team.

Humility

We accept mistakes, act on issues and move forward. We do not blame other people. We have ‘can do’ and ‘will do’ mindset.

Extra-positivism

We maintain a positive attitude in the workplace and fill our minds with positive inputs on a daily basis.

Relentlessness

We are persistent, determined, tireless and nonstop. We are determined to reach our goals and we refuse to give up whatever the challenges are.